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Customer Quotes
"As far as the customer is concerned, the interface is the product."
14
"Innovation comes from the producer - not from the customer."
10
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
8
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
7
"The well-satisfied customer will bring the repeat sale that counts."
7
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
6
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
5
"A loud noise at one end and no sense of responsibility at the other."
5
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
5
"An artist is forced by others to paint out of his own free will."
5
"If they don't want to pay for it, they can stop drinking it."
5
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
4
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
4
"If you make the customer a promise... make sure you deliver it."
4
"The first step in exceeding your customer's expectations is to know those expectations."
4
"Courteous treatment will make a customer a walking advertisement."
4
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
3
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
3
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
3
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
2
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
1
"But paying is part of the game of life: it is the joy of buying that we crave."
1
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