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"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
"If you make the customer a promise... make sure you deliver it."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Explore more quotes by Bill Janklow
"So people ought to be free to leave here, but there ought to be opportunity for them to come home."
"Those 3,000 jobs in Sioux Falls, based on our population back then in Sioux Falls, would have taken 300,000 jobs in New York City to equal it at Citibank."
"What did Citibank get out of it? It got the ability to reverse the arbitrage. Actually, what they got was the ability to give themselves a profit, and that saved the bank."
"The deal we made was that if we would change our law to invite them to come to South Dakota - that's what they wanted, the invitation - if we would change our law to invite them to come to South Dakota, he would guarantee South Dakota 400 Citibank jobs."
"You stick a credit card in a machine, and you pay $3 or whatever it is to get cash - your own money."
"If you knew the upward mobility that South Dakota's kids have gotten from the opportunity to intern and to work and to be employed and to have upward mobility in that company and move on, it's been phenomenal for South Dakota."
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