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"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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"Pager companies are very much looking to provide new services to help them regain some of their customer base."

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

"If they don't want to pay for it, they can stop drinking it."

"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."

"The well-satisfied customer will bring the repeat sale that counts."

"Courteous treatment will make a customer a walking advertisement."

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

"Innovation comes from the producer - not from the customer."

"What you can't buy is the loyalty that comes through our dedicated crewmembers."
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"So people ought to be free to leave here, but there ought to be opportunity for them to come home."

"The deal we made was that if we would change our law to invite them to come to South Dakota - that's what they wanted, the invitation - if we would change our law to invite them to come to South Dakota, he would guarantee South Dakota 400 Citibank jobs."

"You stick a credit card in a machine, and you pay $3 or whatever it is to get cash - your own money."

"What's taken God 200 years to create was wiped out in a couple of days by what was apparently an arsonist, And it just shows you what a sick world we live in nowadays."

"What did Citibank get out of it? It got the ability to reverse the arbitrage. Actually, what they got was the ability to give themselves a profit, and that saved the bank."

"Folks can't carry around money in their pocket. They've got to go to an ATM machine, and they've got to pay a few dollars to get their own dollars out of the machine. Who ever thought you'd pay cash to get cash? That's where we've gotten to."

"Those 3,000 jobs in Sioux Falls, based on our population back then in Sioux Falls, would have taken 300,000 jobs in New York City to equal it at Citibank."
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