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"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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"But paying is part of the game of life: it is the joy of buying that we crave."
"Innovation comes from the producer - not from the customer."
"The first step in exceeding your customer's expectations is to know those expectations."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"Courteous treatment will make a customer a walking advertisement."
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"The well-satisfied customer will bring the repeat sale that counts."
"As far as the customer is concerned, the interface is the product."
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Explore more quotes by Bill Janklow
"Folks can't carry around money in their pocket. They've got to go to an ATM machine, and they've got to pay a few dollars to get their own dollars out of the machine. Who ever thought you'd pay cash to get cash? That's where we've gotten to."
"What's taken God 200 years to create was wiped out in a couple of days by what was apparently an arsonist, And it just shows you what a sick world we live in nowadays."
"You stick a credit card in a machine, and you pay $3 or whatever it is to get cash - your own money."
"If you knew the upward mobility that South Dakota's kids have gotten from the opportunity to intern and to work and to be employed and to have upward mobility in that company and move on, it's been phenomenal for South Dakota."
"There's a world out there, and you've got to look at both sides of the mountain in your lifetime."
"So people ought to be free to leave here, but there ought to be opportunity for them to come home."
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