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"Courteous treatment will make a customer a walking advertisement."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
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Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
"We eat up artists like there's going to be a famine at the end."
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Personal Development
"As far as the customer is concerned, the interface is the product."
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Personal Development
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
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"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."
Future
"There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man."
Time
"No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't."
Progress
"The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds."
Inspirational
"The keystone of successful business is cooperation. Friction retards progress."
Business
"Men are not great or small because of their material possessions. They are great or small because of what they are."
Man
"The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself."
Thought
"The best teamwork comes from men who are working independently toward one goal in unison."
Man
"Change is vital, improvement the logical form of change."
Change
"I was long brought up to think that it was nothing short of a crime to miss a sale."
Crime
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