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"Courteous treatment will make a customer a walking advertisement."
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"As far as the customer is concerned, the interface is the product."
"The first step in exceeding your customer's expectations is to know those expectations."
"If they don't want to pay for it, they can stop drinking it."
"Courteous treatment will make a customer a walking advertisement."
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Explore more quotes by James Cash Penney
"Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust."
"The art of effective listening is essential to clear communication, and clear communication is necessary to management success."
"No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't."
"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."
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