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"Courteous treatment will make a customer a walking advertisement."
Standard
Customized
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"Innovation comes from the producer - not from the customer."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Author Name
Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Author Name
Personal Development
"I'd just like to be treated like a regular customer."
Author Name
Personal Development
"As far as the customer is concerned, the interface is the product."
Author Name
Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Author Name
Personal Development
"If they don't want to pay for it, they can stop drinking it."
Author Name
Personal Development
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
Author Name
Personal Development
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"No serious-minded man should have time for the mediocre in any phase of his living."
Time
"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
Purchase
"Do not primarily train men to work. Train them to serve willingly and intelligently."
Man
"The Golden Rule finds no limit of application in business."
Business
"Clock watchers never seem to be having a good time."
Time
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
Business
"There's no better friend to any merchant than a fair competitor."
Friendship
"Men are not great or small because of their material possessions. They are great or small because of what they are."
Man
"Change is vital, improvement the logical form of change."
Change
"No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power."
Life
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