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"Courteous treatment will make a customer a walking advertisement."
Standard
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"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
"Innovation comes from the producer - not from the customer."
Author Name
Personal Development
"Courteous treatment will make a customer a walking advertisement."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
Author Name
Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Author Name
Personal Development
"An artist is forced by others to paint out of his own free will."
Author Name
Personal Development
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
More
"The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman."
Will
"Theory is splendid but until put into practice, it is valueless."
Practice
"Change is vital, improvement the logical form of change."
Change
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
Business
"It is the service we are not obliged to give that people value most."
People
"I believe a man is better anchored who has a belief in the Supreme Being."
Trust
"Too many would-be executives are slaves of routine."
Innovation
"Do not primarily train men to work. Train them to serve willingly and intelligently."
Man
"Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton."
Thought
"The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself."
Thought
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