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James Cash Penney

"Courteous treatment will make a customer a walking advertisement."

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"Courteous treatment will make a customer a walking advertisement."

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Amber Hurdle

"I'd just like to be treated like a regular customer."

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Amber Hurdle

"Pager companies are very much looking to provide new services to help them regain some of their customer base."

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Amber Hurdle

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

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Amber Hurdle

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

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Amber Hurdle

"The well-satisfied customer will bring the repeat sale that counts."

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Amber Hurdle

"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."

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Amber Hurdle

"The first step in exceeding your customer's expectations is to know those expectations."

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Amber Hurdle

"But paying is part of the game of life: it is the joy of buying that we crave."

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Amber Hurdle

"Innovation comes from the producer - not from the customer."

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Amber Hurdle

"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

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James Cash Penney
"Growth is never by mere chance; it is the result of forces working together."
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James Cash Penney
"As a rule, we find what we look for; we achieve what we get ready for."
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James Cash Penney
"It is always the start that requires the greatest effort."
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James Cash Penney
"Do not primarily train men to work. Train them to serve willingly and intelligently."
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James Cash Penney
"The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds."
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James Cash Penney
"No business can succeed in any great degree without being properly organized."
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James Cash Penney
"The well-satisfied customer will bring the repeat sale that counts."
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James Cash Penney
"I do not believe in excuses. I believe in hard work as the prime solvent of life's problems."
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James Cash Penney
"I was long brought up to think that it was nothing short of a crime to miss a sale."
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James Cash Penney
"Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton."
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