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"Innovation comes from the producer - not from the customer."
Standard
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"Courteous treatment will make a customer a walking advertisement."
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Personal Development
"An artist is forced by others to paint out of his own free will."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"A person buying ordinary products in a supermarket is in touch with his deepest emotions."
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Personal Development
"As far as the customer is concerned, the interface is the product."
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Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
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Personal Development
"We eat up artists like there's going to be a famine at the end."
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"You can not define being exactly on time."
Time
"If you do not know how to ask the right question, you discover nothing."
Nothing
"Eliminate numerical quotas, including Management by Objectives."
Management
"All anyone asks for is a chance to work with pride."
Work
"Innovation comes from the producer - not from the customer."
Customer
"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them."
Business
"Rational behavior requires theory. Reactive behavior requires only reflex action."
Action
"The emphasis should be on why we do a job."
Job
"Quality is everyone's responsibility."
Quality
"You should not ask questions without knowledge."
Knowledge
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