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"Innovation comes from the producer - not from the customer."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
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Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
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Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"If you make the customer a promise... make sure you deliver it."
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Personal Development
"Innovation comes from the producer - not from the customer."
Author Name
Personal Development
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"The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work."
Work
"You should not ask questions without knowledge."
Knowledge
"The result of long-term relationships is better and better quality, and lower and lower costs."
Quality
"Innovation comes from the producer - not from the customer."
Customer
"Quality is everyone's responsibility."
Quality
"All anyone asks for is a chance to work with pride."
Work
"Any manager can do well in an expanding market."
Management
"We are here to make another world."
World
"If you do not know how to ask the right question, you discover nothing."
Nothing
"It is not necessary to change. Survival is not mandatory."
Change
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