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"If they don't want to pay for it, they can stop drinking it."
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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
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Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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Personal Development
"As far as the customer is concerned, the interface is the product."
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Personal Development
"Courteous treatment will make a customer a walking advertisement."
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Personal Development
"Innovation comes from the producer - not from the customer."
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Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
Explore more quotes by Edward Koch
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Customer
"The knife of corruption endangered the life of New York City. The scalpel of the law is making us well again."
Life
"When all are wrong, everyone is right."
Uncertainty
"If they don't want to pay for it, they can stop drinking it."
Customer
"In action be primitive; in foresight, a strategist."
Action
"The person who is bent on killing you will follow you wherever you are."
Fear
"If you don't like the President, it costs you 90 bucks to fly to Washington to picket. If you don't like the Governor, it costs you 60 bucks to fly to Albany to picket. If you don't like me, 90 cents."
President
"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
Water
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
God
"If you seek violence, we will seek to put you in jail."
Justice
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