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Edward Koch

"If they don't want to pay for it, they can stop drinking it."

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"If they don't want to pay for it, they can stop drinking it."

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Amber Hurdle

"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

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Amber Hurdle

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

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Amber Hurdle

"Courteous treatment will make a customer a walking advertisement."

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Amber Hurdle

"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."

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Amber Hurdle

"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."

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Amber Hurdle

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

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Amber Hurdle

"As far as the customer is concerned, the interface is the product."

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Amber Hurdle

"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."

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Amber Hurdle

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

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Amber Hurdle

"If you make the customer a promise... make sure you deliver it."

Explore more quotes by Edward Koch

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Edward Koch
"I was born at the age of twelve on a Metro-Goldwyn-Mayer lot."
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Edward Koch
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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Edward Koch
"When all are wrong, everyone is right."
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Edward Koch
"The fireworks begin today. Each diploma is a lighted match. Each one of you is a fuse."
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Edward Koch
"The best way to lose weight is to close your mouth - something very difficult for a politician. Or watch your food - just watch it, don't eat it."
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Edward Koch
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
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Edward Koch
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
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Edward Koch
"If you seek violence, we will seek to put you in jail."
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Edward Koch
"Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably big deals. That's how I get my kicks."
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Edward Koch
"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
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