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"If they don't want to pay for it, they can stop drinking it."
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"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

"Courteous treatment will make a customer a walking advertisement."

"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."

"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

"As far as the customer is concerned, the interface is the product."

"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

"If you make the customer a promise... make sure you deliver it."
Explore more quotes by Edward Koch

"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."

"The best way to lose weight is to close your mouth - something very difficult for a politician. Or watch your food - just watch it, don't eat it."

"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."

"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."

"Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably big deals. That's how I get my kicks."

"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
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