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"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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"Pager companies are very much looking to provide new services to help them regain some of their customer base."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"As far as the customer is concerned, the interface is the product."
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
"If they don't want to pay for it, they can stop drinking it."
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
"The well-satisfied customer will bring the repeat sale that counts."
"Courteous treatment will make a customer a walking advertisement."
Explore more quotes by Sanjay Kumar
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person."
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
"I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team."
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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