"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

Customer, Service, Value

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"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

Exlpore more Customer quotes

"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."

Susan C. Young, American Author

Customer, Listening, Wisdom, Truth, Service

"Customer is king. I am his treasurer."

Toba Beta, Indonesian Author

Customer, Power, Truth, Today, Wisdom

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

Sanjay Kumar, Indian Businessman

Customer, Service, Value

"The first step in exceeding your customer's expectations is to know those expectations."

Roy H. Williams, American Businessman

Customer, Expectations, First

"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."

Alexander Turney Stewart, Irish Businessman

Customer, Will

"But paying is part of the game of life: it is the joy of buying that we crave."

Gilbert Parker, British Politician

Customer, Buying, Joy

"As far as the customer is concerned, the interface is the product."

Jef Raskin, American Scientist

Customer,

"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

Tony Hsieh, American Businessman

Customer, Company

"If they don't want to pay for it, they can stop drinking it."

Edward Koch, American Politician

Customer, Drinking, Want

"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."

Bill Janklow, American Politician

Customer, Cards, Credit, Forget

Explore more quotes by Sanjay Kumar

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

Customer, Service, Value

"It didn't make a lot of sense for us to be doing Lotus Notes implementations."

Sense,

"India has the unique advantages of having the biggest domestic market and this should support IT companies."

Support,

"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."

Business, Change, Years

"We have believed at CA that consolidation of this industry is something that was required ten years ago."

Business, Years

"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."

People, Customer, Focus, Satisfaction

"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."

People, Being, Worry

"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."

Business, Customer, Measure, Service, Trying

"But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis."

Change, Time, People, Buying

"Clearly, every company needs a leader. That's an important part of being the CEO of the company."

Leadership, Leader, Being, Company, Needs