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"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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"The first step in exceeding your customer's expectations is to know those expectations."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
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"Customer is king. I am his treasurer."
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"But paying is part of the game of life: it is the joy of buying that we crave."
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"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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"What you can't buy is the loyalty that comes through our dedicated crewmembers."
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"Courteous treatment will make a customer a walking advertisement."
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Explore more quotes by Sanjay Kumar
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Customer
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
Sense
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
Finance
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
Technology
"To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person."
Change
"Failure is unfortunately as common as success."
Success
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
Time
"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."
Business
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
Support
"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."
People
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