top of page
.png){kind=small}
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Standard
Customized
Exlpore more Customer quotes
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"As far as the customer is concerned, the interface is the product."
"Innovation comes from the producer - not from the customer."
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
"But paying is part of the game of life: it is the joy of buying that we crave."
"A loud noise at one end and no sense of responsibility at the other."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
Explore more quotes by Sanjay Kumar
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
bottom of page