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"What you can't buy is the loyalty that comes through our dedicated crewmembers."
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"As far as the customer is concerned, the interface is the product."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
"The first step in exceeding your customer's expectations is to know those expectations."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"But paying is part of the game of life: it is the joy of buying that we crave."
"If they don't want to pay for it, they can stop drinking it."
"The well-satisfied customer will bring the repeat sale that counts."
Explore more quotes by David Neeleman
"I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers."
"It's so important to experience what your customers are experiencing and listen to their suggestions."
"We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest."
"People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference."
"We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in mind because they may be serving a union of one of our competitors. They are trying to equalize us and take away our competitive advantage."
"Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint."
"Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate."
"I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular."
"We are just interested in dealing with the people we're paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside."
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