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"An artist is forced by others to paint out of his own free will."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"The first step in exceeding your customer's expectations is to know those expectations."
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
"But paying is part of the game of life: it is the joy of buying that we crave."
"As far as the customer is concerned, the interface is the product."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"If they don't want to pay for it, they can stop drinking it."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Explore more quotes by Willem de Kooning
"Whatever an artist's personal feelings are, as soon as an artist fills a certain area on the canvas or circumscribes it, he becomes historical. He acts from or upon other artists."
"My interest in desperation lies only in that sometimes I find myself having become desperate. Very seldom do I start out that way. I can see of course that, in the abstract, thinking and all activity is rather desperate."
"The attitude that nature is chaotic and that the artist puts order into it is a very absurd point of view, I think. All that we can hope for is to put some order into ourselves."
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