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"An artist is forced by others to paint out of his own free will."
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"The first step in exceeding your customer's expectations is to know those expectations."
"Innovation comes from the producer - not from the customer."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
"If you make the customer a promise... make sure you deliver it."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
Explore more quotes by Willem de Kooning
"My interest in desperation lies only in that sometimes I find myself having become desperate. Very seldom do I start out that way. I can see of course that, in the abstract, thinking and all activity is rather desperate."
"Whatever an artist's personal feelings are, as soon as an artist fills a certain area on the canvas or circumscribes it, he becomes historical. He acts from or upon other artists."
"The attitude that nature is chaotic and that the artist puts order into it is a very absurd point of view, I think. All that we can hope for is to put some order into ourselves."
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