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"If you make the customer a promise... make sure you deliver it."
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"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"As far as the customer is concerned, the interface is the product."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"An artist is forced by others to paint out of his own free will."
Explore more quotes by Merv Griffin
"Roger King is, without a doubt, the greatest salesman in the history of anything. And I don't ever limit him just to television. He could sell you anything."
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