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"If you make the customer a promise... make sure you deliver it."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
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Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
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Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"If you make the customer a promise... make sure you deliver it."
Author Name
Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
"We eat up artists like there's going to be a famine at the end."
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Personal Development
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"Las Vegas without Wayne Newton is like Disneyland without Mickey Mouse."
Mouse
"If you make the customer a promise... make sure you deliver it."
Customer
"That my business success is equal to my personal life."
Business
"Roger King is, without a doubt, the greatest salesman in the history of anything. And I don't ever limit him just to television. He could sell you anything."
History
"That I would rather be in another business where a bad cold wouldn't put me out of work."
Business
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