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John Kenneth Galbraith

"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

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"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

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Amber Hurdle

"The first step in exceeding your customer's expectations is to know those expectations."

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"Innovation comes from the producer - not from the customer."

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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."

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"If you make the customer a promise... make sure you deliver it."

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Amber Hurdle

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

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Amber Hurdle

"Pager companies are very much looking to provide new services to help them regain some of their customer base."

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"What you can't buy is the loyalty that comes through our dedicated crewmembers."

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Amber Hurdle

"Customer is king. I am his treasurer."

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Amber Hurdle

"We eat up artists like there's going to be a famine at the end."

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John Kenneth Galbraith
"Nothing is so admirable in politics as a short memory."
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John Kenneth Galbraith
"Money differs from an automobile or mistress in being equally important to those who have it and those who do not."
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John Kenneth Galbraith
"The enemy of the conventional wisdom is not ideas but the march of events."
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John Kenneth Galbraith
"If wrinkles must be written upon our brows, let them not be written upon the heart. The spirit should never grow old."
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John Kenneth Galbraith
"The conspicuously wealthy turn up urging the character building values of the privation of the poor."
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John Kenneth Galbraith
"We all agree that pessimism is a mark of superior intellect."
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John Kenneth Galbraith
"We can safely abandon the doctrine of the eighties, namely that the rich were not working because they had too little money, the poor because they had much."
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John Kenneth Galbraith
"Liberalism is, I think, resurgent. One reason is that more and more people are so painfully aware of the alternative."
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John Kenneth Galbraith
"There's a certain part of the contented majority who love anybody who is worth a billion dollars."
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John Kenneth Galbraith
"Politics is the art of choosing between the disastrous and the unpalatable."
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