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Exlpore more Customer quotes
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"But paying is part of the game of life: it is the joy of buying that we crave."
"If you make the customer a promise... make sure you deliver it."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"If they don't want to pay for it, they can stop drinking it."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Explore more quotes by John Kenneth Galbraith
"Wealth is not without its advantages and the case to the contrary, although it has often been made, has never proved widely persuasive."
"Much literary criticism comes from people for whom extreme specialization is a cover for either grave cerebral inadequacy or terminal laziness, the latter being a much cherished aspect of academic freedom."
"Economics is a subject profoundly conducive to cliche, resonant with boredom. On few topics is an American audience so practiced in turning off its ears and minds. And none can say that the response is ill advised."
"Humor is richly rewarding to the person who employs it. It has some value in gaining and holding attention, but it has no persuasive value at all."
"You will find that the State is the kind of organization which, though it does big things badly, does small things badly, too."
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