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John Kenneth Galbraith

"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

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"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

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Assegid Habtewold

"Courteous treatment will make a customer a walking advertisement."

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"If you make the customer a promise... make sure you deliver it."

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Assegid Habtewold

"If they don't want to pay for it, they can stop drinking it."

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Assegid Habtewold

"The well-satisfied customer will bring the repeat sale that counts."

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Assegid Habtewold

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

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Assegid Habtewold

"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."

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Assegid Habtewold

"I'd just like to be treated like a regular customer."

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Assegid Habtewold

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

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Assegid Habtewold

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

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Assegid Habtewold

"Innovation comes from the producer - not from the customer."

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John Kenneth Galbraith
"The process by which banks create money is so simple that the mind is repelled."
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John Kenneth Galbraith
"One of the greatest pieces of economic wisdom is to know what you do not know."
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John Kenneth Galbraith
"Faced with the choice between changing one's mind and proving that there is no need to do so, almost everyone gets busy on the proof."
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John Kenneth Galbraith
"The conventional view serves to protect us from the painful job of thinking."
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John Kenneth Galbraith
"Modesty is a vastly overrated virtue."
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John Kenneth Galbraith
"In any great organization it is far, far safer to be wrong with the majority than to be right alone."
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John Kenneth Galbraith
"It has been the acknowledged right of every Marxist scholar to read into Marx the particular meaning that he himself prefers and to treat all others with indignation."
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John Kenneth Galbraith
"Money differs from an automobile or mistress in being equally important to those who have it and those who do not."
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John Kenneth Galbraith
"War remains the decisive human failure."
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John Kenneth Galbraith
"Economics is extremely useful as a form of employment for economists."
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