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Sanjay Kumar

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

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"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

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A.E. Samaan

"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."

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A.E. Samaan

"Innovation comes from the producer - not from the customer."

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A.E. Samaan

"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

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A.E. Samaan

"A loud noise at one end and no sense of responsibility at the other."

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A.E. Samaan

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

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A.E. Samaan

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

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A.E. Samaan

"If you make the customer a promise... make sure you deliver it."

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A.E. Samaan

"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."

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A.E. Samaan

"We eat up artists like there's going to be a famine at the end."

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A.E. Samaan

"If they don't want to pay for it, they can stop drinking it."

Explore more quotes by Sanjay Kumar

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Sanjay Kumar
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
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Sanjay Kumar
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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Sanjay Kumar
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
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Sanjay Kumar
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
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Sanjay Kumar
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
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Sanjay Kumar
"Failure is unfortunately as common as success."
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Sanjay Kumar
"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."
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Sanjay Kumar
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
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Sanjay Kumar
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
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Sanjay Kumar
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
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