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"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Author Name
Personal Development
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
Author Name
Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Author Name
Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Author Name
Personal Development
"We eat up artists like there's going to be a famine at the end."
Author Name
Personal Development
"Customer is king. I am his treasurer."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"A person buying ordinary products in a supermarket is in touch with his deepest emotions."
Author Name
Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Author Name
Personal Development
"Courteous treatment will make a customer a walking advertisement."
Author Name
Personal Development
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"We eat up artists like there's going to be a famine at the end."
Customer
"We write because we believe the human spirit cannot be tamed and should not be trained."
Spirit
"We love because it's the only true adventure."
Love
"White people really deal more with God and black people with Jesus."
God
"If now isn't a good time for the truth I don't see when we'll get to it."
Time
"There're two people in the world that are not likeable: a master and a slave."
People
"Some say we are responsible for those we love. Others know we are responsible for those who love us."
Love
"Art is not for the cultivated taste. It is to cultivate taste."
Art
"If I could come back as anything - I'd be a bird, first, but definitely the command key is my second choice."
Choice
"Mistakes are a fact of life. It is the response to the error that counts."
Life
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