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Nikki Giovanni

"We eat up artists like there's going to be a famine at the end."

Nikki Giovanni, American Poet
Customer, Artists, End, Famine
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"We eat up artists like there's going to be a famine at the end."

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Amber Hurdle

"Innovation comes from the producer - not from the customer."

W. Edwards Deming, American Scientist
Customer, Innovation
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Amber Hurdle

"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."

Susan C. Young, American Author
Customer, Listening, Wisdom, Truth, Service
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Amber Hurdle

"The first step in exceeding your customer's expectations is to know those expectations."

Roy H. Williams, American Businessman
Customer, Expectations, First
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Amber Hurdle

"Pager companies are very much looking to provide new services to help them regain some of their customer base."

David Rose, American Musician
Customer, Help
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Amber Hurdle

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

Scott Cook, American Businessman
Customer, Focus
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Amber Hurdle

"I'd just like to be treated like a regular customer."

Elvis Presley, American Musician
Customer,
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Amber Hurdle

"As far as the customer is concerned, the interface is the product."

Jef Raskin, American Scientist
Customer,
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Amber Hurdle

"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."

Donald Norman, American Scientist
Customer, Philosophy, Service
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Amber Hurdle

"The well-satisfied customer will bring the repeat sale that counts."

James Cash Penney, American Businessman
Customer, Will
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Amber Hurdle

"If they don't want to pay for it, they can stop drinking it."

Edward Koch, American Politician
Customer, Drinking, Want

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Nikki Giovanni
"White people really deal more with God and black people with Jesus."
God
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"I think one of the nicest things that we created as a generation was just the fact that we could say, 'Hey, I don't like white people.'"
People
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"If I could come back as anything - I'd be a bird, first, but definitely the command key is my second choice."
Choice
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"Mistakes are a fact of life. It is the response to the error that counts."
Life
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"Everything will change. The only question is growing up or decaying."
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Nikki Giovanni
"There're two people in the world that are not likeable: a master and a slave."
People
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Nikki Giovanni
"We write because we believe the human spirit cannot be tamed and should not be trained."
Spirit
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"When you are skinning your customers, you should leave some skin on to grow again so that you can skin them again."
Business
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"We love because it's the only true adventure."
Love
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Nikki Giovanni
"Art is not for the cultivated taste. It is to cultivate taste."
Art
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