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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"But paying is part of the game of life: it is the joy of buying that we crave."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"Innovation comes from the producer - not from the customer."
"The first step in exceeding your customer's expectations is to know those expectations."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Explore more quotes by Edward Koch
"In a neighborhood, as in life, a clean bandage is much, much better than a raw or festering wound."
"The knife of corruption endangered the life of New York City. The scalpel of the law is making us well again."
"If you don't like the President, it costs you 90 bucks to fly to Washington to picket. If you don't like the Governor, it costs you 60 bucks to fly to Albany to picket. If you don't like me, 90 cents."
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
"The mere process of growing old together will make the slightest acquaintance seem a bosom friend."
"Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably big deals. That's how I get my kicks."
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