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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"Innovation comes from the producer - not from the customer."
"An artist is forced by others to paint out of his own free will."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"But paying is part of the game of life: it is the joy of buying that we crave."
"The first step in exceeding your customer's expectations is to know those expectations."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Explore more quotes by Edward Koch
"The mere process of growing old together will make the slightest acquaintance seem a bosom friend."
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
"The knife of corruption endangered the life of New York City. The scalpel of the law is making us well again."
"The best way to lose weight is to close your mouth - something very difficult for a politician. Or watch your food - just watch it, don't eat it."
"Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably big deals. That's how I get my kicks."
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