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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
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Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
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Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
"We eat up artists like there's going to be a famine at the end."
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Personal Development
"As far as the customer is concerned, the interface is the product."
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Personal Development
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"The mere process of growing old together will make the slightest acquaintance seem a bosom friend."
Friendship
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Customer
"The person who is bent on killing you will follow you wherever you are."
Fear
"If they don't want to pay for it, they can stop drinking it."
Customer
"The best way to lose weight is to close your mouth - something very difficult for a politician. Or watch your food - just watch it, don't eat it."
Food
"I was born at the age of twelve on a Metro-Goldwyn-Mayer lot."
Age
"When all are wrong, everyone is right."
Uncertainty
"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
Water
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
Writing
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
God
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