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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
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Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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Personal Development
"Courteous treatment will make a customer a walking advertisement."
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Personal Development
"A person buying ordinary products in a supermarket is in touch with his deepest emotions."
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Personal Development
"If you make the customer a promise... make sure you deliver it."
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Personal Development
"Innovation comes from the producer - not from the customer."
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Personal Development
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"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
Water
"If you don't like the President, it costs you 90 bucks to fly to Washington to picket. If you don't like the Governor, it costs you 60 bucks to fly to Albany to picket. If you don't like me, 90 cents."
President
"The knife of corruption endangered the life of New York City. The scalpel of the law is making us well again."
Life
"The best way to lose weight is to close your mouth - something very difficult for a politician. Or watch your food - just watch it, don't eat it."
Food
"The person who is bent on killing you will follow you wherever you are."
Fear
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
Writing
"In a neighborhood, as in life, a clean bandage is much, much better than a raw or festering wound."
Life
"The fireworks begin today. Each diploma is a lighted match. Each one of you is a fuse."
Education
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
God
"If they don't want to pay for it, they can stop drinking it."
Customer
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