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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"If you make the customer a promise... make sure you deliver it."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
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Personal Development
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
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Personal Development
"As far as the customer is concerned, the interface is the product."
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Personal Development
"If they don't want to pay for it, they can stop drinking it."
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Personal Development
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Author Name
Personal Development
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"You don't have to love them. You just have to respect their rights."
Love
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
Writing
"The knife of corruption endangered the life of New York City. The scalpel of the law is making us well again."
Life
"When all are wrong, everyone is right."
Uncertainty
"If you don't like the President, it costs you 90 bucks to fly to Washington to picket. If you don't like the Governor, it costs you 60 bucks to fly to Albany to picket. If you don't like me, 90 cents."
President
"The art of creation is older than the art of killing."
Art
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
God
"If they don't want to pay for it, they can stop drinking it."
Customer
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Customer
"The fireworks begin today. Each diploma is a lighted match. Each one of you is a fuse."
Education
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