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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"Courteous treatment will make a customer a walking advertisement."
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"As far as the customer is concerned, the interface is the product."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
"If you make the customer a promise... make sure you deliver it."
Explore more quotes by Edward Koch
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
"Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably big deals. That's how I get my kicks."
"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
"If you don't like the President, it costs you 90 bucks to fly to Washington to picket. If you don't like the Governor, it costs you 60 bucks to fly to Albany to picket. If you don't like me, 90 cents."
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