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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
Author Name
Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"As far as the customer is concerned, the interface is the product."
Author Name
Personal Development
"Courteous treatment will make a customer a walking advertisement."
Author Name
Personal Development
"Innovation comes from the producer - not from the customer."
Author Name
Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
Author Name
Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Author Name
Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
Author Name
Personal Development
"A person buying ordinary products in a supermarket is in touch with his deepest emotions."
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Personal Development
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"When all are wrong, everyone is right."
Uncertainty
"If you don't like the President, it costs you 90 bucks to fly to Washington to picket. If you don't like the Governor, it costs you 60 bucks to fly to Albany to picket. If you don't like me, 90 cents."
President
"Water, water, everywhere, Atlantic and Pacific. But New York City's got them beat, Our aqua is terrific!"
Water
"We're in the hands of the state legislature and God, but at the moment, the state legislature has more to say than God."
God
"If you seek violence, we will seek to put you in jail."
Justice
"Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably big deals. That's how I get my kicks."
Art
"You don't have to love them. You just have to respect their rights."
Love
"I know many writers who first dictate passages, then polish what they have dictated. I speak, then I polish - occasionally I do windows."
Writing
"In a neighborhood, as in life, a clean bandage is much, much better than a raw or festering wound."
Life
"The best way to lose weight is to close your mouth - something very difficult for a politician. Or watch your food - just watch it, don't eat it."
Food
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