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"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
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"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Author Name
Personal Development
"Innovation comes from the producer - not from the customer."
Author Name
Personal Development
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Author Name
Personal Development
"A person buying ordinary products in a supermarket is in touch with his deepest emotions."
Author Name
Personal Development
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
Author Name
Personal Development
"I'd just like to be treated like a regular customer."
Author Name
Personal Development
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
Author Name
Personal Development
"Courteous treatment will make a customer a walking advertisement."
Author Name
Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Author Name
Personal Development
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"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Customer
"I believe that robots should only have faces if they truly need them."
Faces
"To me, error analysis is the sweet spot for improvement."
Error
"I think there is a tendency in science to measure what is measurable and to decide that what you cannot measure must be uninteresting."
Science
"It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format."
Design
"Our information lives will be better served when we are free to get to our information from wherever we are, with any device available."
Information
"Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone."
Design
"And to get real work experience, you need a job, and most jobs will require you to have had either real work experience or a graduate degree."
Experience
"Sure, one can always get the students to relax and be happy - entertained, but although being laid back and relax can also lead to creativity, mostly it means that nothing much gets done."
Creativity
"In my opinion, no single design is apt to be optimal for everyone."
Design
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