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"The well-satisfied customer will bring the repeat sale that counts."
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Exlpore more Customer quotes
"Innovation comes from the producer - not from the customer."
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"The first step in exceeding your customer's expectations is to know those expectations."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
"As far as the customer is concerned, the interface is the product."
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
"If they don't want to pay for it, they can stop drinking it."
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
Explore more quotes by James Cash Penney
"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
"There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man."
"Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust."
"My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people."
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