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"The well-satisfied customer will bring the repeat sale that counts."
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"The first step in exceeding your customer's expectations is to know those expectations."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Author Name
Personal Development
"Customer is king. I am his treasurer."
Author Name
Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
Author Name
Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Author Name
Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Author Name
Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Author Name
Personal Development
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
Author Name
Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
Author Name
Personal Development
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"I was long brought up to think that it was nothing short of a crime to miss a sale."
Crime
"The greatest teacher I know is the job itself."
Job
"Every man must decide for himself whether he shall master his world or be mastered by it."
Man
"I believe a man is better anchored who has a belief in the Supreme Being."
Trust
"There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man."
Time
"The best teamwork comes from men who are working independently toward one goal in unison."
Man
"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier."
Trust
"No business can succeed in any great degree without being properly organized."
Business
"The Golden Rule finds no limit of application in business."
Business
"Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust."
Trust
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