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"The well-satisfied customer will bring the repeat sale that counts."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Explore more quotes by James Cash Penney
"The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman."
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
"The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself."
"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."
"Men are not great or small because of their material possessions. They are great or small because of what they are."
"The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds."
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