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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
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"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
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Explore more quotes by Tony Hsieh
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
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