"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

Customer, Company

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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

Tony Hsieh, American Businessman

Customer, Company

"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."

Bill Janklow, American Politician

Customer, Cards, Credit, Forget

"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."

Susan C. Young, American Author

Customer, Listening, Wisdom, Truth, Service

"As far as the customer is concerned, the interface is the product."

Jef Raskin, American Scientist

Customer,

"Innovation comes from the producer - not from the customer."

W. Edwards Deming, American Scientist

Customer, Innovation

"But paying is part of the game of life: it is the joy of buying that we crave."

Gilbert Parker, British Politician

Customer, Buying, Joy

"A person buying ordinary products in a supermarket is in touch with his deepest emotions."

John Kenneth Galbraith, American Economist

Customer, Buying, Emotions

"A loud noise at one end and no sense of responsibility at the other."

Jerome K. Jerome, English Author

Customer, End, Responsibility, Sense

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

David Neeleman, Brazilian Businessman

Customer, Loyalty

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

Scott Cook, American Businessman

Customer, Focus

Explore more quotes by Tony Hsieh

"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

Customer, Company

"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."

Business, Change, Growth, Fun

"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."

Values, Company, Customer, Service, Want

"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."

Creativity, Employees, Environment, Individuality

"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."

Work, People

"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."

Business,

"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."

Cultural, Culture, Employees, Forget, Service