top of page
.png){kind=small}
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
Standard
Customized
More
"But paying is part of the game of life: it is the joy of buying that we crave."
Author Name
Personal Development
"Courteous treatment will make a customer a walking advertisement."
Author Name
Personal Development
"A person buying ordinary products in a supermarket is in touch with his deepest emotions."
Author Name
Personal Development
"If you make the customer a promise... make sure you deliver it."
Author Name
Personal Development
"A loud noise at one end and no sense of responsibility at the other."
Author Name
Personal Development
"If they don't want to pay for it, they can stop drinking it."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Author Name
Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
Author Name
Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Author Name
Personal Development
"What you can't buy is the loyalty that comes through our dedicated crewmembers."
Author Name
Personal Development
More
"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."
Business
"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."
Business
"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."
Work
"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
Creativity
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
Values
"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
Cultural
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
Customer
bottom of page