top of page
.png){kind=small}
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Standard
Customized
More
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"Customer is king. I am his treasurer."
Author Name
Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Author Name
Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
Author Name
Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Author Name
Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Author Name
Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
Author Name
Personal Development
"We eat up artists like there's going to be a famine at the end."
Author Name
Personal Development
"As far as the customer is concerned, the interface is the product."
Author Name
Personal Development
More
"People don't place their trust in government or company pension plans; they have to be self-reliant."
Trust
"Technology is similarly just a catalyst at times for fundamental forces already present."
Technology
"We're still in the first minutes of the first day of the Internet revolution."
Internet
"Before 1980, it was basically illegal for U.S. banks to invent new products."
Regulation
"The current institutionally provided retirement plans will not cover people's needs upon retirement."
People
"Today more people believe in UFOs than believe that Social Security will take care of their retirement."
People
"So I think instead of focusing on the competition, focus on the customer."
Competition
"A whole generation of Americans will retire in poverty instead of prosperity, because they simply are not preparing for retirement now."
Finance
"The changing nature of money is only one facet of the financial services revolution."
Money
"QuickBooks - the very fact that we could even dream to make something in the business arena, and that it would then succeed - was a total revolution to me."
Business
bottom of page