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"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Standard
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"We're still in the first minutes of the first day of the Internet revolution."
Internet
"Before 1980, it was basically illegal for U.S. banks to invent new products."
Regulation
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Customer
"So I think instead of focusing on the competition, focus on the customer."
Competition
"Even some of the greatest technology-led revolutions, or allegedly technology-led, really were only made possible because of trends already present."
Technology
"QuickBooks - the very fact that we could even dream to make something in the business arena, and that it would then succeed - was a total revolution to me."
Business
"The current institutionally provided retirement plans will not cover people's needs upon retirement."
People
"Fifty years ago wealth was stored and transmitted physically through gold bars, stock certificates, bank notes, and coins."
Wealth
"People don't place their trust in government or company pension plans; they have to be self-reliant."
Trust
"Well, today people have to be self-reliant if they want a secure retirement income."
People
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"I'd just like to be treated like a regular customer."
Author Name
Personal Development
"Customer is king. I am his treasurer."
Author Name
Personal Development
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
Author Name
Personal Development
"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."
Author Name
Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Author Name
Personal Development
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
Author Name
Personal Development
"We eat up artists like there's going to be a famine at the end."
Author Name
Personal Development
"As far as the customer is concerned, the interface is the product."
Author Name
Personal Development
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