top of page
.png){kind=small}
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Standard
Customized
More
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"Customer is king. I am his treasurer."
Author Name
Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Author Name
Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Author Name
Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
Author Name
Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Author Name
Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
Author Name
Personal Development
"If you make the customer a promise... make sure you deliver it."
Author Name
Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
Author Name
Personal Development
More
"Even some of the greatest technology-led revolutions, or allegedly technology-led, really were only made possible because of trends already present."
Technology
"People don't place their trust in government or company pension plans; they have to be self-reliant."
Trust
"Well, today people have to be self-reliant if they want a secure retirement income."
People
"Technology is similarly just a catalyst at times for fundamental forces already present."
Technology
"We're still in the first minutes of the first day of the Internet revolution."
Internet
"Thirty to 40 years ago, most financial decisions were fairly simple."
Finance
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Customer
"Even the once simple home mortgage now has so many flavors and styles and variations that it is difficult for people to make a decision."
Home
"Subsequent to the original Quicken, the whole idea that we, as a consumer products company, could actually make business products, that was a whole revolution in our thinking."
Business
"Before 1980, it was basically illegal for U.S. banks to invent new products."
Regulation
bottom of page