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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Explore more quotes by Susan C. Young
"Making money and being prosperous is a wonderful place to be, but not at the expense of your ethics, integrity, and reputation. It is simply not worth it. It nixes any chance of creating trusted working relationships."
"Is there something which you have lost and miss terribly? Would the quality of your life improve if you regained it? Would it make you happier or healthier? Would you be more effective, efficient, or productive if it came back? If there is something which once was and you yearn for its return, find ways to regain its presence and place in your world."
"Recovery is the affirmative outcome you'll enjoy once you have moved through a setback and arrived on the other side. The sooner you find ways to achieve solutions for recovery, the faster you will regain vitality, hope and well-being."
"Our modern-day society is often so consumed with external appearances that living a virtuous life may sound boring and dull. However, the love and beauty that lies deep within the human spirit resonates with plain and simple goodness."
"Reconciling is about cleaning out your psychic closet. Do you have unresolved issues which are draining your reserves, causing hurt feelings, filling you with regret, or taxing your tenacity? Reconciling can allow you to move forward with acceptance and surrender, rather than berating yourself for what cannot be changed. Are you ready to enjoy peace?"
"This deliberate focus and sensitivity allow you to "put yourself in another person's shoes and walk around a while" to better understand where they are coming from and what they are all about."
"We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others."
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