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"But paying is part of the game of life: it is the joy of buying that we crave."
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"They're pushing credit cards. They don't take Visa, but they do take American Express, or they don't take this one, but they take that one, or you'd better bring this one, or if you forget who you are, look on your credit card; it will be there."

"Innovation comes from the producer - not from the customer."

"A loud noise at one end and no sense of responsibility at the other."

"What you can't buy is the loyalty that comes through our dedicated crewmembers."

"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."

"If you make the customer a promise... make sure you deliver it."

"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
Explore more quotes by Gilbert Parker

"Man is born in a day, and he dies in a day, and the thing is easily over; but to have a sick heart for three-fourths of one's lifetime is simply to have death renewed every morning; and life at that price is not worth living."

"There's no credit in not doing what you don't want to do. There's no virtue in not falling, when you're not tempted."

"He came by a leap to the goal of purpose, not by the toilsome steps of reason. On the instant his headlong spirit declared his purpose: this was the one being for him in all the world: at this altar he would light a lamp of devotion, and keep it burning forever."

"In all secrets there is a kind of guilt, however beautiful or joyful they may be, or for what good end they may be set to serve. Secrecy means evasion, and evasion means a problem to the moral mind."

"She belongs to a race of delightful women, who never do any harm, whom everybody calls good, and who are very severe on those who do not pretend to be good."
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