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"But paying is part of the game of life: it is the joy of buying that we crave."
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"What you can't buy is the loyalty that comes through our dedicated crewmembers."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"The well-satisfied customer will bring the repeat sale that counts."
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
"The first step in exceeding your customer's expectations is to know those expectations."
"Innovation comes from the producer - not from the customer."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Explore more quotes by Gilbert Parker
"It's the people who try to be clever who never are; the people who are clever never think of trying to be."
"Every man should have laws of his own, I should think; commandments of his own, for every man has a different set of circumstances wherein to work - or worry."
"There is no refuge from memory and remorse in this world. The spirits of our foolish deeds haunt us, with or without repentance."
"She belongs to a race of delightful women, who never do any harm, whom everybody calls good, and who are very severe on those who do not pretend to be good."
"It must be remembered that the sea is a great breeder of friendship. Two men who have known each other for twenty years find that twenty days at sea bring them nearer than ever they were before, or else estrange them."
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