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"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
Standard
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"The first step in exceeding your customer's expectations is to know those expectations."
Author Name
Personal Development
"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
Author Name
Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
Author Name
Personal Development
"If they don't want to pay for it, they can stop drinking it."
Author Name
Personal Development
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff."
Author Name
Personal Development
"Customer is king. I am his treasurer."
Author Name
Personal Development
"A loud noise at one end and no sense of responsibility at the other."
Author Name
Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
Author Name
Personal Development
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
Author Name
Personal Development
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
Author Name
Personal Development
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"On one level the sixties revolt was an impressive illustration of Lenin's remark that the capitalist will sell you the rope to hang him with."
Will
"My deepest impulses are optimistic, an attitude that seems to me as spiritually necessary and proper as it is intellectually suspect."
Attitude
"Mass consumption, advertising, and mass art are a corporate Frankenstein; while they reinforce the system, they also undermine it."
Art
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
Customer
"In practice, attempts to sort out good erotica from bad porn inevitably comes down to: What turns me on is erotica; what turns you on is pornographic."
Practice
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