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"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
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"To Move from Woe to Wow . . . Listen Attentively Be fully present and give your customer your full attention. Stay calm and remain patient. Do not interrupt or become defensive. Let the customer express his or her concerns. Nod your head and use affirming words to show that you are listening. Repeat back and empathize, when necessary. This confirms your understanding of the problem or question."
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Personal Development
"Customer is king. I am his treasurer."
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Personal Development
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Personal Development
"The well-satisfied customer will bring the repeat sale that counts."
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Personal Development
"The first step in exceeding your customer's expectations is to know those expectations."
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Personal Development
"Pager companies are very much looking to provide new services to help them regain some of their customer base."
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Personal Development
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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Personal Development
"But paying is part of the game of life: it is the joy of buying that we crave."
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Personal Development
"We eat up artists like there's going to be a famine at the end."
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Personal Development
"As far as the customer is concerned, the interface is the product."
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"On one level the sixties revolt was an impressive illustration of Lenin's remark that the capitalist will sell you the rope to hang him with."
Will
"By continually pushing the message that we have the right to gratification now, consumerism at its most expansive encouraged a demand for fulfillment that could not so easily be contained by products."
Customer
"In practice, attempts to sort out good erotica from bad porn inevitably comes down to: What turns me on is erotica; what turns you on is pornographic."
Practice
"My deepest impulses are optimistic, an attitude that seems to me as spiritually necessary and proper as it is intellectually suspect."
Attitude
"Mass consumption, advertising, and mass art are a corporate Frankenstein; while they reinforce the system, they also undermine it."
Art
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