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"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
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"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
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"If I traveled to the end of the rainbow as Dame Fortune did intend, Murphy would be there to tell me the pot's at the other end."
"If you make the customer a promise... make sure you deliver it."
Explore more quotes by Alexander Turney Stewart
"You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back."
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