"In this wonderful modern age, if you know what you want, you can just reach out and, with the click of a mouse, take complete control of your entire buying and shopping experience."

"I should become happier at what I do and leave others happier than before they'd met me."

"Listen to people from your heart, as if your life depended on it, and you will find that in turn people will listen to you with all of theirs."

"You look green, immature. A young boy playing at business, dressing up in the manner in which he believes an actual grown-up would. Your viewpoint of business attire is one of wide-eyed wonder from the nursery door."

"Understand why you are different and how you help, recognise your target market, and give them something they might not even realise they are missing."

"Executing the solution means gaining customer commitment and delivering on your promises."

"Explain the value and justify the cost - People don't mind paying, they just don't like to overpay."

"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"

"We all need salespeople who deliver value that wasn't there before they arrived."

"Salespeople need to "Earn the right to become suppliers more than they ever did before."

"22% of current business-to-business salespeople will be replaced by search engines within the next five years."

"Reputation is the panacea for those who lack confidence in their own decisions."

"Everybody sells something to somebody every day, whether it's a product, a service or just a case of making sure that they get their own way."

"Your target market are more bothered about whether what you sell will get them promoted, sacked, recognised, accepted, praised or laid."

"No, I'm afraid your overconfidence, as with most young men who dream of becoming successful, can quite quickly become the Achilles' heel of your continued mediocrity."

"If what you sell doesn't help me then why are you knocking on my door?"

"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."

"Now you learn about the greatest tool available to any salesman. I'm going to give you an introduction into something that will help customers recognise the value of your offer all by themselves."

"The confidence felt, when dealing with genuine reputation, often outweighs the simplicity of price."

"Focusing on Earning the Right will have an incredible effect on the success of every single sales call that you will make from this day on."

"To my shame, I had never thought to ask anything of the future, and yet woke each and every day embittered because it was never what I needed it to be."

"I have discovered fallen trees across my path and have possessed neither the strength to move them nor the patience or tenacity to find an alternative way round. I have simply returned to where I came from, and told myself there had been no other choice."

"The reward for living my life in this manner? An existence like that of a seagull picking up scraps from the back of a fishing boat. Surviving day to day. Nothing left for tomorrow and no idea what tomorrow should be."

"His belief is so passionate that it fills him with the burning desire to share his fabulous news with anyone who will listen. He is concerned that it is us that might be missing out, not him. His faith in a single road to salvation and paradise is so intense, that it would be ungodly not to share the good news with all those who are not aware."

"You've got to be driven to become successful."

"How do I go about cataloguing my dreams?"

"One of the biggest problems with your average sales call is that the salesman doesn't know what he is trying to achieve. He hasn't worked out the end of the journey. So he sets off and just hopes he walks out with something."

"We all need salespeople who help people with the same enthusiasm shown by a small child describing the best Christmas present EVER."

"From today onward, you will learn how to become evangelical about the many ways you help people."

"Destiny and fate are of one's own making, and riches and happiness are rarely found at the end of an easily-traversed path."

"If I can make you feel the same way that I feel about my product or service we'll have a meaningful conversation about it and how it can help. The trouble is that most sales people don't feel anything. Nothing at all."

"That's what marks out the successful from the nearly-rans. Focusing on what makes people itch rather than continuously presenting an entire catalogue of scratches."

"In short, the difference between you and your doctor is that he has a well-designed reputation and you do not."

"You should feel so driven to help the world that it would weigh you down if a single person received anything but the best."

"If you don't earn their trust at the beginning, they sure as hell won't trust you with their money at the end."

"Did you sell to them or did you simply facilitate their buying from you, hmm? Very different scenarios, my boy, very different indeed."

"Sometimes, if you get too close to a subject you can miss what's most important."