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"We have believed at CA that consolidation of this industry is something that was required ten years ago."
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"The ultimate profit of all businesses should be happiness."
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Personal Development
"16th century advertisements cannot market 21st century products. Look for what is necessary at the present moment."
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Personal Development
"Hitting is business. With two strikes you really protect that plate."
Author Name
Personal Development
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
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Personal Development
"But my sense in talking to people when I travel is that the film business is not that dissimilar from a lot of other businesses."
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Personal Development
"My grandfather had a paint store. It's what put my mom through college. Small business is part of my family history."
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Personal Development
"All those years we'd spent learning these chops, and all those gigs in Germany where you'd play all night, and along comes punk. It has nothing to do with that. A lot of people went out of business."
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Personal Development
"When you're five years old, and you're running a business that people did not think there was room for, getting attention is not a bad thing. Letting it be known by whatever colorful language is necessary is not a bad thing."
Author Name
Personal Development
"It's really impossible to project ahead even six months in this business."
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Personal Development
"I fear this little episode does not speak very favourably for my business capacity in those early days, for I certainly ought to have made much more than I did by this really important invention."
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"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Customer
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
Business
"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."
Finance
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
Want
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
Business
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
Service
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
Sense
"I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team."
Leadership
"But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis."
Change
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
Finance
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