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John Wanamaker, an American businessman and innovator, revolutionized the retail industry by creating one of the first department stores in the U.S. His visionary approach to customer service, marketing, and advertising helped set new standards for the retail experience. Wanamaker's story is an inspiration for entrepreneurs, showing that with creativity, determination, and a focus on customer satisfaction, one can reshape industries and create a lasting legacy of success.
"I know half the money I spend on advertising is wasted, but I can never find out which half."
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"I know half the money I spend on advertising is wasted, but I can never find out which half."

Money, Advertising
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"Half the money I spend on advertising is wasted; the trouble is, I don't know which half."
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"Half the money I spend on advertising is wasted; the trouble is, I don't know which half."

Money, Advertising, Trouble
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"Nothing comes merely by thinking about it."
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"Nothing comes merely by thinking about it."

Nothing, Thinking
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"Courtesies cannot be borrowed like snow shovels; you must have some of your own."
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"Courtesies cannot be borrowed like snow shovels; you must have some of your own."

Character, Snow
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"Courtesy is the one coin you can never have too much of or be stingy with."
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"Courtesy is the one coin you can never have too much of or be stingy with."

Values, Courtesy
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"Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled."
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"Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled."

Advertising, Customer, Deception, Effect
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"It is very vulgar to talk about one's business. Only people like stockbrokers do that, and then merely at dinner parties."
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"It is very vulgar to talk about one's business. Only people like stockbrokers do that, and then merely at dinner parties."

Business, People, Talk
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"People who cannot find time for recreation are obliged sooner or later to find time for illness."
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"People who cannot find time for recreation are obliged sooner or later to find time for illness."

Time, People, Illness, Recreation
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"It's easy to work for somebody else; all you have to do is show up."
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"It's easy to work for somebody else; all you have to do is show up."

Work,
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"When a customer enters my store, forget me. He is king."
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"When a customer enters my store, forget me. He is king."

Service, Customer, Forget
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"Keep up the old standards, and day by day raise them higher."
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"Keep up the old standards, and day by day raise them higher."

Quality, Day, Old
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