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"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
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"The ultimate profit of all businesses should be happiness."
Author Name
Personal Development
"16th century advertisements cannot market 21st century products. Look for what is necessary at the present moment."
Author Name
Personal Development
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
Author Name
Personal Development
"My grandfather had a paint store. It's what put my mom through college. Small business is part of my family history."
Author Name
Personal Development
"Every experiment, by multitudes or by individuals, that has a sensual and selfish aim, will fail."
Author Name
Personal Development
"For official record, if become bankrupt old retail distribution centers-labeled supermega, so-enlarged foodstuff market- later reincarnate to become worship shrine. First sell food-stuff, next then same structure sell battered furnitures, next now born as gymnasium club, next broker flea markets, only at final end of life...sell religions."
Author Name
Personal Development
"Agile does not mean laissez-faire, flexibility and freedom are based on the well-defined principles."
Author Name
Personal Development
"Redundancy is my favourite business strategy."
Author Name
Personal Development
"In the business people with expertise, experience and evidence will make more profitable decisions than people with instinct, intuition and imagination."
Author Name
Personal Development
"Our business in life is not to get ahead of others, but to get ahead of ourselves."
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Personal Development
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"There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man."
Time
"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier."
Trust
"The Golden Rule finds no limit of application in business."
Business
"Men are not great or small because of their material possessions. They are great or small because of what they are."
Man
"The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself."
Thought
"Courteous treatment will make a customer a walking advertisement."
Customer
"We get real results only in proportion to the real values we give."
Values
"It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration."
Family
"Do not primarily train men to work. Train them to serve willingly and intelligently."
Man
"No serious-minded man should have time for the mediocre in any phase of his living."
Time
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