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"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
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"The profession of book writing makes horse racing seem like a solid, stable business."
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Personal Development
"Business is the salt of life."
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Personal Development
"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."
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Personal Development
"No secrecy, no business."
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Personal Development
"Only in our dreams are we free. The rest of the time we need wages."
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Personal Development
"The desire of gold is not for gold. It is for the means of freedom and benefit."
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Personal Development
"Being an entrepreneur is the greatest investment."
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Personal Development
"Make sure your business is creating a service experience so good that it demands loyalty."
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Personal Development
"It's none of their business that you have to learn how to write. Let them think you were born that way."
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Personal Development
"A business is an army; you are the general, and your subordinates are your troops. Victory is achieving your goals. Great victory is surpassing your goals."
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"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."
Future
"No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't."
Progress
"Change is vital, improvement the logical form of change."
Change
"I was long brought up to think that it was nothing short of a crime to miss a sale."
Crime
"Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership."
Leadership
"Too many would-be executives are slaves of routine."
Innovation
"Do not primarily train men to work. Train them to serve willingly and intelligently."
Man
"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
Purchase
"The art of effective listening is essential to clear communication, and clear communication is necessary to management success."
Success
"Theory is splendid but until put into practice, it is valueless."
Practice
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