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"I am not very moved by historical apologies."
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"To Move from Woe to Wow with an Unhappy Customer. . . Apologize Thank your customer for raising the issue. Apologize sincerely"never argue. Own the problem, even if it is not your fault. Show genuine concern in your gestures, posture, and tone of voice. Take your customer at their word without questioning their motives or integrity."

"Just say "I'm sorry. It's not a tongue twister. It does not need repeating multiple times. The phrase is simple and short, easy to articulate. And the last time I checked, it sounded just as good-if not better-in a whisper. So just say it; say "I'm sorry."

"Sincere apologies are for those that make them, not for those to whom they are made. Sincere apologies are for those that make them, not for those to whom they are made."

"The first reaction is surely the most natural one, but not always the most correct one; thereupon, the invention of apologies."

"When she opened her door, Levi was sitting in the hallway, his legs bent in front of him, hunched forward on his knees. He looked up when she stepped out."I'm such an idiot, he said.Cath fell between his knees and hugged him."I can't believe I said that, he said. "I can't even go nine hours without seeing you."

"Saying 'I'm sorry' is saying 'I love you' with a wounded heart in one hand and your smothered pride in the other."

"Apologize!That's the least you can do to try to make right something you have wronged."
Explore more quotes by Tom Paulin

"I think protest and actions have to be organised against the Israelis and their backers. There needs to be a concerted high profile campaign to raise awareness of the people in this country."

"This sympathy is not translated into force against the British government because it is not like the anti- apartheid movement which had a high profile here and Mandela is a more engaging figure than Yasser Arafat."

"In my view the European culture carries a very heavy responsibility for the creation of Israel... it is a product of both British and Stalin's anti- Semitism, but the British never faced their own complicity in its construction."
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