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"Where he comes from, the education he has received, his family history, his wealth, they matter not a jot, but the perception he conveys - that my, boy, is the key. If they believe he belongs - that he is part of the room - then he does, he is. And whichever room he is about to step into, then that is who he must become."
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"All I have learned in life really just boils down to this: there is only one difference between the so-called wise and the so-called foolish...and between those who are truly happy and those who are not. Those who are wise - and those who are happy - embrace and appreciate life. Those who are unhappy and unwise do not. That is all, that is the only difference."

"Be interested yourself, and you will interest others."

"The tragedy of this age is that many are hungry for the wrong reasons."

"Did you see that dress? "I saw the dress. "Did you like it? He didn't answer. I took that as a yes. "Am I going to endanger my reputation if I wear it to the dance? When he spoke, I could barely hear him. "You'll endanger the school. I smiled and fell asleep."

"I've never claimed to be civil," he said with a soft growl, flashing his canines."

"When you're different, sometimes you don't see the millions of people who accept you for what you are. All you notice is the person who doesn't."

"You have every right in the world to choose the kind of people that you place in your inner circle. By all means stay clear from negative minded individuals who are constantly very bitter with their lives and the lives of others. They wouldn't be too happy to watch you live a blissful life."
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"Most people haven't set themselves any course with regards to their life. They have no idea whether or not they are being blown in any useful direction whatsoever. They are just at the whim of wherever the winds of life take them."

"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."

"If you don't earn their trust at the beginning, they sure as hell won't trust you with their money at the end."

"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"

"In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong."

"If I can make you feel the same way that I feel about my product or service we'll have a meaningful conversation about it and how it can help. The trouble is that most sales people don't feel anything. Nothing at all."
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