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"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
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"But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis."
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
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