"Lack of knowledge... that is the problem."

"Learning is not compulsory... neither is survival."

"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them."

"When a system is stable, telling the worker about mistakes is only tampering."

"All anyone asks for is a chance to work with pride."

"Any manager can do well in an expanding market."

"Eliminate numerical quotas, including Management by Objectives."

"Innovation comes from the producer - not from the customer."

"It is not necessary to change. Survival is not mandatory."

"We are here to make another world."

"Whenever there is fear, you will get wrong figures."

"The emphasis should be on why we do a job."

"You should not ask questions without knowledge."

"Quality is everyone's responsibility."

"The result of long-term relationships is better and better quality, and lower and lower costs."

"You can not define being exactly on time."

"If you do not know how to ask the right question, you discover nothing."

"Rational behavior requires theory. Reactive behavior requires only reflex action."

"The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work."