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"No business can succeed in any great degree without being properly organized."
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"The profession of book writing makes horse racing seem like a solid, stable business."

"To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?"

"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."

"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."

"One of the biggest secrets of success is delegation. Exactly the method Sir Richard Branson uses! If it helped him become a billionaire businessman then it is worth utilizing in your own life/business, etc."

"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."
Explore more quotes by James Cash Penney

"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier."

"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."

"It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration."

"No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't."

"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
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