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"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."
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"The profession of book writing makes horse racing seem like a solid, stable business."
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Personal Development
"Business is the salt of life."
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Personal Development
"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."
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Personal Development
"No secrecy, no business."
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Personal Development
"Only in our dreams are we free. The rest of the time we need wages."
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Personal Development
"The desire of gold is not for gold. It is for the means of freedom and benefit."
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Personal Development
"Being an entrepreneur is the greatest investment."
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Personal Development
"Make sure your business is creating a service experience so good that it demands loyalty."
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Personal Development
"It's none of their business that you have to learn how to write. Let them think you were born that way."
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Personal Development
"A business is an army; you are the general, and your subordinates are your troops. Victory is achieving your goals. Great victory is surpassing your goals."
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Personal Development
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"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
Customer
"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."
Business
"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."
Work
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
Values
"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
Cultural
"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
Creativity
"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."
Business
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