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"When I started in this business, everybody said the Democrats were the better communicators because they sounded like social workers, and Republicans were awful because they sounded like morticians. In some cases. they actually dressed like morticians."
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"The Republican National Committee hired me, and they hired me because they wanted someone who could look members straight in the eye and tell them the truth."

"The principles behind explaining and educating the product or the elected official is similar, even though the actual execution of it is very, very different."

"When I started in this business, everybody said the Democrats were the better communicators because they sounded like social workers, and Republicans were awful because they sounded like morticians. In some cases. they actually dressed like morticians."

"A compelling story, even if factually inaccurate, can be more emotionally compelling than a dry recitation of the truth."

"There are people still in the Republican Party that I believe practice the communication of anger, of disappointment, of regret, of pain, of sorrow, of suffering. That's not what the American people want to hear."
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"Innovation is the change, Change Management needs to be an integral part of innovation management."

"The profession of book writing makes horse racing seem like a solid, stable business."

"In the business world cooperation is essential."

"To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?"

"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."

"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."
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