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"I'm in the retail business, not the circus business."
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"The profession of book writing makes horse racing seem like a solid, stable business."
"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."
"Being an entrepreneur is the greatest investment."
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"It's none of their business that you have to learn how to write. Let them think you were born that way."
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"It's all about quality of life and finding a happy balance between work and friends and family."
"I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work."
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