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"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."
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Exlpore more Being quotes

"Great is the difference betwixt a man's being frightened at, and humbled for his sins."

"It may be hard for an egg to turn into a bird: it would be a jolly sight harder for it to learn to fly while remaining an egg. We are like eggs at present. And you cannot go on indefinitely being just an ordinary, decent egg. We must be hatched or go bad."

"The years between fifty and seventy are the hardest. You are always being asked to do things, and yet you are not decrepit enough to turn them down."

"The nobility of a human being is strictly independent of that of his convictions."

"To be trusted is a greater compliment than being loved."

"The individual has always had to struggle to keep from being overwhelmed by the tribe. If you try it, you will be lonely often, and sometimes frightened. But no price is too high to pay for the privilege of owning yourself."

"And they write innumerable books; being too vain and distracted for silence: seeking every one after his own elevation, and dodging his emptiness."
Explore more quotes by Sanjay Kumar

"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."

"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."

"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."

"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."

"Clearly, every company needs a leader. That's an important part of being the CEO of the company."

"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."

"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
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