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"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."
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"The pages are still blank, but there is a miraculous feeling of the words being there, written in invisible ink and clamoring to become visible."
Author Name
Personal Development
"You can wipe out your opponents. But if you do it unjustly you become eligible for being wiped out yourself."
Author Name
Personal Development
"There is no duty we so much underrate as the duty of being happy. By being happy we sow anonymous benefits upon the world."
Author Name
Personal Development
"There is more pleasure in loving than in being beloved."
Author Name
Personal Development
"No man lives without jostling and being jostled; in all ways he has to elbow himself through the world, giving and receiving offence."
Author Name
Personal Development
"Being brilliant is no great feat if you respect nothing."
Author Name
Personal Development
"If a writer knows enough about what he is writing about, he may omit things that he knows. The dignity of movement of an iceberg is due to only one ninth of it being above water."
Author Name
Personal Development
"The difference between sentiment and being sentimental is the following: Sentiment is when a driver swerves out of the way to avoid hitting a rabbit on the road. Being sentimental is when the same driver, when swerving away from the rabbit, hits a pedestrian."
Author Name
Personal Development
"Where every something, being blent together turns to a wild of nothing."
Author Name
Personal Development
"Quit aspiring and dreaming and start being."
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Personal Development
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"There is nothing in the company that is either above or below me, as far as I'm concerned."
Leadership
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Customer
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
Sense
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
Customer
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
Support
"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."
Business
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
Service
"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
Technology
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
Finance
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
Business
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