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"You are discovering the conversation that the customer wants to have, instead of the dreadfully limiting presentation you would have given him. And in doing so, you can help him to make a truly wonderful buying decision."
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"Everybody talks, but there is no conversation."
"Words, they say, are the food of minds. But, like other foods, they can do little by themselves."
"The chief deficiency I see in the skeptical movement is its polarization: Us vs. Them - the sense that we have a monopoly on the truth; that those other people who believe in all these stupid doctrines are morons; that if you're sensible, you'll listen to us; and if not, to hell with you. This is nonconstructive. It does not get our message across. It condemns us to permanent minority status."
"The longer a person's twitter @username is, the harder it is to argue with them - on twitter."
"If one is talking about a vile thing it is better to talk of it in coarse language, one is less likely to be seduced into excusing it."
"If you want to appear more confident-speak slowly, articulately, clearly, and deliberately. Communicating with clarity will not only help you build more confidence in yourself, but it will inspire respect from others."
"The single biggest problem in communication is the illusion that it has taken place."
"I'll tell you a piece of news - I hope you have not heard it before: for good, bad, or indifferent, one always likes to be the first to tell."
"All the good stuff has already been said by someone somewhere at some point in time. You just have to find it. Today, communication pretty much comes down to understanding - saying what you have to say clearly and effectively...and then living it."
"Be careful what you say and do around a writer, your words and actions may become material."
Explore more quotes by Chris Murray
"The reward for living my life in this manner? An existence like that of a seagull picking up scraps from the back of a fishing boat. Surviving day to day. Nothing left for tomorrow and no idea what tomorrow should be."
"Sometime in the future, when business slumps and there appears to be no solution in sight, you will hear others moaning about and blaming the things that are completely out of their control, wasting hour after hour on elements, which cannot be changed. Meanwhile, you, my boy, you will be focusing your efforts on the only thing that matters. The response which ensures you reach your destination."
"Think about it: if someone had found a way to manipulate human choice and free will " if someone actually had that kind of power " wouldn't it be a tad surprising if they then decided to share their secret with the masses in a book for $20? Not to mention how it would be just very slightly unethical."
"I have set my mind to make sure I am prepared to accept success, whatever the trials ahead, whatever the work required."
"You know, I have never met a young man who recognises the true value in this exercise, and yet I have met hundreds of old men who wished someone had shared it with them in their youth."
"Could trying your hardest, but never being quite good enough ever be acceptable to anyone? Is that what your dreams are made of?"
"In short, the difference between you and your doctor is that he has a well-designed reputation and you do not."
"If I can make you feel the same way that I feel about my product or service we'll have a meaningful conversation about it and how it can help. The trouble is that most sales people don't feel anything. Nothing at all."
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