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Arthur Levitt

"Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you."

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"Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you."

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Donna Grant

"The profession of book writing makes horse racing seem like a solid, stable business."

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Donna Grant

"In the business always talk to decision makers only, it will save your time and will get you the deal."

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Donna Grant

"Business is the salt of life."

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Donna Grant

"Marketing is safe. Sales is risky. UNLESS, marketing has done its job. Then sales is safe too."

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Donna Grant

"To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?"

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Donna Grant

"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."

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Donna Grant

"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."

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Donna Grant

"One of the biggest secrets of success is delegation. Exactly the method Sir Richard Branson uses! If it helped him become a billionaire businessman then it is worth utilizing in your own life/business, etc."

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Donna Grant

"A fair price for oil is whatever you can get plus ten to twenty per cent."

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Donna Grant

"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."

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Arthur Levitt
"Once again, stock markets have been threatened with extinction for almost 75 years, and I have found that stock markets are harder to kill than roaches."
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Arthur Levitt
"The tension between centrality, on the one hand, and competition, on the other, is probably the oldest of all market structure issues."
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Arthur Levitt
"I think we have got to start thinking about banding together in terms of interested groups."
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Arthur Levitt
"Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you."
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Arthur Levitt
"It is incumbent on us to facilitate the development of a market structure that best assures that these changes benefit the U.S. securities markets as a whole."
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Arthur Levitt
"Although the Internet makes it seem as if you have a direct connection to the securities market, you don't. Lines may clog; systems may break; orders may back-up."
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Arthur Levitt
"What must occur is a greater recognition by investors of their individual responsibility."
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Arthur Levitt
"Investors should start with a view of skepticism. They should become intellectual investors rather than emotional investors. They should be careful, and they should be skeptical."
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Arthur Levitt
"I think that the failures of Enron and WorldCom and other companies are partially failures of investors to recognize companies that are selling for a thousand times nothing, but chances are they may be worth only that."
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Arthur Levitt
"Our role is to maintain and monitor a framework in which fair competition can flourish."
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