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Sanjay Kumar

"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."

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"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."

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Donna Grant

"The profession of book writing makes horse racing seem like a solid, stable business."

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Donna Grant

"In the business always talk to decision makers only, it will save your time and will get you the deal."

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Donna Grant

"Business is the salt of life."

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Donna Grant

"Marketing is safe. Sales is risky. UNLESS, marketing has done its job. Then sales is safe too."

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Donna Grant

"To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?"

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Donna Grant

"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."

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Donna Grant

"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."

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Donna Grant

"One of the biggest secrets of success is delegation. Exactly the method Sir Richard Branson uses! If it helped him become a billionaire businessman then it is worth utilizing in your own life/business, etc."

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Donna Grant

"A fair price for oil is whatever you can get plus ten to twenty per cent."

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Donna Grant

"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."

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"Failure is unfortunately as common as success."
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Sanjay Kumar
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
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Sanjay Kumar
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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Sanjay Kumar
"There is nothing in the company that is either above or below me, as far as I'm concerned."
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"I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team."
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"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
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Sanjay Kumar
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Sanjay Kumar
"To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person."
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Sanjay Kumar
"But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis."
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Sanjay Kumar
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
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