"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."

People, Customer, Focus, Satisfaction

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"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."

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"Among those people lucky enough, if you will, to have actually been brought to trial as a political prisoner, several historians have said there has not been one acquittal since the Bolshevik Revolution."

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Explore more quotes by Sanjay Kumar

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

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"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."

Business, Customer

"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."

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"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."

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"It didn't make a lot of sense for us to be doing Lotus Notes implementations."

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"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."

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"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."

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"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."

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"To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person."

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"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."

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