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"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."
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"People used what they called a telephone because they hated being close together and they were scared of being alone."
"Still and all, why bother? Here's my answer. Many people need desperately to receive this message: I feel and think much as you do, care about many of the things you care about, although most people do not care about them. You are not alone."
"People who see beauty all around them live in a beautiful world. People who see danger all around them live in a dangerous world."
Explore more quotes by Sanjay Kumar
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."
"We have believed at CA that consolidation of this industry is something that was required ten years ago."
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."
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