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Susan C. Young

"A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry."

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"A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry."

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"Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication."

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"The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe."

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"He asked what she was in for and complimented the find workmanship of her metal extremities, but she ignored him, making him briefly question if he'd been separated from the female population for so long that he could be losing his charm. But that seemed unlikely."

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"Our attitude to people determines their attitude to us."

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"Do you ever answer anything in a way that people expect you to?"

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"When Matthew merely stared at him, Jackson reached into the weapon box and pulled out a sheathed machete, handing it to the boy.Matthew laughed and dropped it."

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"Basic human contact - the meeting of eyes, the exchanging of words - is to the psyche what oxygen is to the brain. If you're feeling abandoned by the world, interact with anyone you can."

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"He asked her for coffee, but she wanted tea instead."

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"Simon gave her a startled look. 'I don't believe I have ever been condescended to by a woman before.' She shrugged. 'It was probably past time."

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"Piter: Ah-ah, Baron! Is it not regrettable you were unable to devise this delicious scheme by yourself?Baron: Someday I will have you strangled, Piter.Piter: Of a certainty, Baron. Enfin! But a kind act is never lost, eh?Baron: Have you been chewing verite or semuta, Piter?"

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"How can you stand apart from the herd? How can you start to be noticed so people will remember you? How can you be heard above the noise? "What is your personal branding that makes you special, unique, individual, and memorable?"
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"A positive attitude will help you be more inspiring and motivating to others."
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"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."
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"Successfully juggling the demands of your personal and professional life may feel like a daunting and unrealistic task. Employers know all too well that if an employee's personal life is suffering, their work life will too. And visa-versa. Even the most self-aware and diligent person can be challenged. How can you rebalance your life to prevent burnout and promote well-being?"
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"Breathe in peace, breathe out stress. Relaxing can bring relief to much of what ails you. In our stressful and often negative world, your decision to make relaxing a priority will help you navigate, handle, and minimize stress. Doing so will positively impact your health, well-being, and happiness."
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"1. "Being able to depend on a person's integrity lays a solid foundation for a relationship built on trust, both in business and in life."
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"When you reassess where you are and what you've done, new factors may come to light to help you make more informed choices moving forward. Whether your assessment encourages you to rest happily on your laurels or change directions, reassessment is incredibly valuable."
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"Project your "brand to be remarkable and memorable. Whether through a positioning statement, product placement, advertising campaign, service, a logo, mission, or message, your brand is what makes you and/or your company remarkable-or not."
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"Changing your perception will alter your interpretations and therefore, your reality. If you feel like you're hitting a wall because you simply don't understand something, or another person has a different approach, keep your mind open and willing to reinterpret it with fresh eyes, more information, a change in position, or a new perspective."
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"Homework doesn't end when you receive a diploma. Often, it's just the beginning of your learning."
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