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Tony Hsieh

"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."

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"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."

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"Business is the salt of life."

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"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."

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"Only in our dreams are we free. The rest of the time we need wages."

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"The desire of gold is not for gold. It is for the means of freedom and benefit."

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"Make sure your business is creating a service experience so good that it demands loyalty."

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"It's none of their business that you have to learn how to write. Let them think you were born that way."

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"A business is an army; you are the general, and your subordinates are your troops. Victory is achieving your goals. Great victory is surpassing your goals."

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Tony Hsieh
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
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Tony Hsieh
"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."
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Tony Hsieh
"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."
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Tony Hsieh
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
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Tony Hsieh
"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
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Tony Hsieh
"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
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Tony Hsieh
"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."
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