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"Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that."
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"You've done it in the simulator so many times, you don't have a real sense of being excited when the flight is going on. You're excited before, but as soon as the liftoff occurs, you are busy doing what you have to do."
"One cannot be deeply responsive to the world without being saddened very often."
"There is more credit and satisfaction in being a first-rate truck driver than a tenth-rate executive."
"If you are not being bullied all I would say - cause I like to talk about the other side of it as well - is you know, be someone that nurtures, and if there's someone in your class that maybe doesn't have a lot of friends, be the person that sits with them in the cafeteria sometimes; be the bigger person."
"It may be hard for an egg to turn into a bird: it would be a jolly sight harder for it to learn to fly while remaining an egg. We are like eggs at present. And you cannot go on indefinitely being just an ordinary, decent egg. We must be hatched or go bad."
"Every human being you see in the course of a day has a problem that's sucking up at least 70 percent of his or her radar."
Explore more quotes by Donald Norman
"Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player."
"Readers always seem to think that the author has some control over the design of their books."
"I think there is a tendency in science to measure what is measurable and to decide that what you cannot measure must be uninteresting."
"A big ethical question is what happens after people stop using the device. Does it degrade the environment? Could it have been designed so it would actually be good for the environment?"
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