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"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
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Explore more quotes by Sanjay Kumar
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Customer
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
Business
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
Business
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
Sense
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
Finance
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
Technology
"To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person."
Change
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
Business
"Failure is unfortunately as common as success."
Success
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
Time
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