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"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
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"There are two kinds of warriors: those on the battlefield, and those in the boardroom; both are out to win. But the age of King Alexander has gone, and the age of Bill Gates has come."
"Good intentions are the best business."
"When I was a child, I used to wonder why markets in my locality were all situated near the main roads. I grew up a little to get the answer; " that business minded people can meet there easily!" Your dream must be situated where they can meet people!"
"Take your dreams off the ground to the clouds of business where your products will contribute to make the world a better place."
"Making a product is just an activity, making a profit on a product is the achievement."
Explore more quotes by Sanjay Kumar
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
"But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis."
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"There is nothing in the company that is either above or below me, as far as I'm concerned."
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
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