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"All business success rests on something labeled a sale, which at least momentarily weds company and customer."
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"The profession of book writing makes horse racing seem like a solid, stable business."
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Personal Development
"In the business always talk to decision makers only, it will save your time and will get you the deal."
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Personal Development
"Business is the salt of life."
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Personal Development
"Marketing is safe. Sales is risky. UNLESS, marketing has done its job. Then sales is safe too."
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Personal Development
"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."
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Personal Development
"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."
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Personal Development
"One of the biggest secrets of success is delegation. Exactly the method Sir Richard Branson uses! If it helped him become a billionaire businessman then it is worth utilizing in your own life/business, etc."
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Personal Development
"A fair price for oil is whatever you can get plus ten to twenty per cent."
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Personal Development
"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."
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Personal Development
"No secrecy, no business."
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Personal Development
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"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."
Success
"Celebrate what you want to see more of."
Want
"South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge."
Challenge
"If you're not confused, you're not paying attention."
Attention
"Excellent firms don't believe in excellence - only in constant improvement and constant change."
Change
"We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments."
People
"Design is so critical it should be on the agenda of every meeting in every single department."
Design
"Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures."
Design
"Communication is everyone's panacea for everything."
Communication
"Leaders don't create followers, they create more leaders."
Leadership
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