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"User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process."
Standard
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"We must carefully consider card security solutions, such as adding photographs or machine-readable electronic strips, so to prevent further breaches of individual privacy that could result from changes to the design of Social Security Cards."
Author Name
Personal Development

"Once the product's task is known, design the interface first; then implement to the interface design."
Author Name
Personal Development

"I do believe that there are some universal cognitive tasks that are deep and profound - indeed, so deep and profound that it is worthwhile to understand them in order to design our displays in accord with those tasks."
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Personal Development

"Unfortunately, the client that exists today is still pretty much the prototype design."
Author Name
Personal Development

"I just bought a Mac to help me design the next Cray."
Author Name
Personal Development

"An image is not simply a trademark, a design, a slogan or an easily remembered picture. It is a studiously crafted personality profile of an individual, institution, corporation, product or service."
Author Name
Personal Development

"I tried a dozen different modifications that were rejected. But they all served as a path to the final design."
Author Name
Personal Development

"Design is people."
Author Name
Personal Development

"If we don't have accurate information, if we are not able to tell difficult truth one to another, we will never be able to effectively design a policy for Iraq."
Author Name
Personal Development

"Accessible design is good design."
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Personal Development
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"My job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do."
Work

"Ajax isn't a technology. It's really several technologies, each flourishing in its own right, coming together in powerful new ways."
Technology

"A journalist and an information architect face exactly the same problem - how to give shape to the pile of information in front of you in a way that will make it easy and natural for people to comprehend. I can't imagine any better preparation for the work I do now."
Work

"But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools."
Communication

"Ajax is an important development for Web applications, and its importance is only going to grow."
Development

"If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own."
Experience

"Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring."
Work

"Google is making a huge investment in developing the Ajax approach."
Technology

"I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants."
Consulting

"But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success."
Success
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