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Frederick W. Smith

"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."

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"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."

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Amber Hurdle

"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."

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Amber Hurdle

"If you don't earn their trust at the beginning, they sure as hell won't trust you with their money at the end."

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Amber Hurdle

"It's not how I view being a salesman. It's how I live being a salesman."

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Amber Hurdle

"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"

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Amber Hurdle

"In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong."

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Amber Hurdle

"Nobody wants to buy a $60,000 electric Civic. But people will pay $90,000 for an electric sports car."

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Amber Hurdle

"It's OK to have your eggs in one basket as long as you control what happens to that basket."

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Amber Hurdle

"We should not say that one man's hour is worth another man's hour, but rather that one man during an hour is worth just as much as another man during an hour. Time is everything, man is nothing: he is at the most time's carcass."

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Amber Hurdle

"The idea of Tesla is to accelerate sustainable energy, to really make a difference."

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Amber Hurdle

"Our main business is not to see what lies dimly at a distance, but to do what lies clearly at hand."

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Frederick W. Smith
"A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can."
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Frederick W. Smith
"Leaders get out in front and stay there by raising the standards by which they judge themselves - and by which they are willing to be judged."
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Frederick W. Smith
"Information about the package is as important as the package itself."
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Frederick W. Smith
"A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible."
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Frederick W. Smith
"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."
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