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Frederick W. Smith

"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."

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"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."

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Donna Grant

"The profession of book writing makes horse racing seem like a solid, stable business."

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Personal Development

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Donna Grant

"In the business always talk to decision makers only, it will save your time and will get you the deal."

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Personal Development

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Donna Grant

"Business is the salt of life."

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Personal Development

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Donna Grant

"Marketing is safe. Sales is risky. UNLESS, marketing has done its job. Then sales is safe too."

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Personal Development

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Donna Grant

"To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?"

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Personal Development

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Donna Grant

"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."

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Personal Development

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Donna Grant

"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."

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Personal Development

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Donna Grant

"One of the biggest secrets of success is delegation. Exactly the method Sir Richard Branson uses! If it helped him become a billionaire businessman then it is worth utilizing in your own life/business, etc."

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Personal Development

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Donna Grant

"A fair price for oil is whatever you can get plus ten to twenty per cent."

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Personal Development

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Donna Grant

"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."

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Frederick W. Smith
"A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can."

Man

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Frederick W. Smith
"Information about the package is as important as the package itself."

Information

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Frederick W. Smith
"Leaders get out in front and stay there by raising the standards by which they judge themselves - and by which they are willing to be judged."

Leadership

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Frederick W. Smith
"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."

Business

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Frederick W. Smith
"A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible."

Creativity

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