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"I was employed as an investigator and my particular team, we were investigating the role of the business community in the genocide and we identified a bunch of leaders of the business community and I investigated two people."
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"Let your customers and prospects recommend you to each other and let you competition wish they were you. That is our mission."
Author Name
Personal Development
"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."
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Personal Development
"If you don't earn their trust at the beginning, they sure as hell won't trust you with their money at the end."
Author Name
Personal Development
"For all salespeople - Driving around and talking to people for a living, with no recognisable return for the time or money spent by your employer - is a job description that belongs in the past."
Author Name
Personal Development
"It's not how I view being a salesman. It's how I live being a salesman."
Author Name
Personal Development
"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"
Author Name
Personal Development
"In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong."
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Personal Development
"All animals, except man, know that the principal business of life is to enjoy it."
Author Name
Personal Development
"I think musicians and artists are the most philanthropic people I know. Their charity record of the music business would hold up to the work of anybody."
Author Name
Personal Development
"Good managers don't set a goal to increase efficiency, but rather an implementation of business process improvements that result in higher efficiency as well."
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Personal Development
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"Well the war lasted for three months, from April of 1994 until the Tutsi army, the exiles as it were, gained control of the country and then it stopped."
War
"The U.N. has been so disappointing to date on the whole Rwanda issue that despite the people they've sent through, and I have no doubt their competence, in the end, the decision is going to be made by other people and not by them."
People
"Us investigators who went out into the field were faced on occasion with a lot of anger, by people saying why has it taken you five or six year to come and see me?"
Anger
"I was employed as an investigator and my particular team, we were investigating the role of the business community in the genocide and we identified a bunch of leaders of the business community and I investigated two people."
Business
"I met with people who are already very angry with the tribunal."
People
"And that was what I was asking to happen and I was told that the indictment would be signed, but I was coming to the end of my one-year contract, I had to return to New Zealand for personal reasons."
Law
"One of the difficulties about interviewing people in Rwanda is that the country is trying to get on with ordinary life and some people just don't want to get involved in this."
Life
"Each investigation team has a lawyer attached to it and there was a lawyer attached to me and my assistant."
Law
"I think today that it is essential that the Rwandan tribunal continues to prosecute efficiently. And if the U.N. fails to do that, it is sending entirely the wrong message to people who are in the position to complete these atrocities again."
People
"You have to understand that once an indictment has been signed, all countries that are signature to the U.N. charter will hand a person straight over. You don't have to go through the normal extradition process."
Nation
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