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"Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person's body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality."
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"Earning the Right is a commitment to be the sales professional that your customer really needs."
"You truly help people with the things that you sell. Once you are aware of that vital piece of information every demonstration, every presentation, every transaction will be delivered with a light shining from your heart. From your heart will shine a beacon that tells all prospects you can truly help and that that is your sole purpose for being there."
"In sales, a referral is the key to the door of resistance."
"We initially targeted pager networks, which have been suffering for the last decade due to cell phone sales."
Explore more quotes by Susan C. Young
"How can you stand apart from the herd? How can you start to be noticed so people will remember you? How can you be heard above the noise? "What is your personal branding that makes you special, unique, individual, and memorable?"
"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."
"Successfully juggling the demands of your personal and professional life may feel like a daunting and unrealistic task. Employers know all too well that if an employee's personal life is suffering, their work life will too. And visa-versa. Even the most self-aware and diligent person can be challenged. How can you rebalance your life to prevent burnout and promote well-being?"
"Breathe in peace, breathe out stress. Relaxing can bring relief to much of what ails you. In our stressful and often negative world, your decision to make relaxing a priority will help you navigate, handle, and minimize stress. Doing so will positively impact your health, well-being, and happiness."
"1. "Being able to depend on a person's integrity lays a solid foundation for a relationship built on trust, both in business and in life."
"When you reassess where you are and what you've done, new factors may come to light to help you make more informed choices moving forward. Whether your assessment encourages you to rest happily on your laurels or change directions, reassessment is incredibly valuable."
"Project your "brand to be remarkable and memorable. Whether through a positioning statement, product placement, advertising campaign, service, a logo, mission, or message, your brand is what makes you and/or your company remarkable-or not."
"Changing your perception will alter your interpretations and therefore, your reality. If you feel like you're hitting a wall because you simply don't understand something, or another person has a different approach, keep your mind open and willing to reinterpret it with fresh eyes, more information, a change in position, or a new perspective."
"Homework doesn't end when you receive a diploma. Often, it's just the beginning of your learning."
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