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"But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well."
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"16th century advertisements cannot market 21st century products. Look for what is necessary at the present moment."
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
"My grandfather had a paint store. It's what put my mom through college. Small business is part of my family history."
"Every experiment, by multitudes or by individuals, that has a sensual and selfish aim, will fail."
"For official record, if become bankrupt old retail distribution centers-labeled supermega, so-enlarged foodstuff market- later reincarnate to become worship shrine. First sell food-stuff, next then same structure sell battered furnitures, next now born as gymnasium club, next broker flea markets, only at final end of life...sell religions."
"Resources are hired to give results, not reasons."
Explore more quotes by Fernando Flores
"You have to be able to risk your identity for a bigger future than the present you are living."
"You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks."
"I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power."
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