"You have to be able to risk your identity for a bigger future than the present you are living."

"But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well."

"I made my own assessment of my life, and I began to live it. That was freedom."

"I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power."

"I never blamed Pinochet, or my torturers, or external circumstances."

"Our worst comes out when we behave like robots or professionals."

"That's why we're doing this, to defend our traditions a little. I don't have anything against it (Halloween), but it's not our tradition."

"Hope is the raw material of losers."

"You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks."

"A feel-good style can be a symptom of unawareness or lack of caring."

"When I left prison, I had to figure out how to embrace my past."

"When trust improves, the mood improves."

"Great work is done by people who are not afraid to be great."