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"Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well-and help you make a great first impression."
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"To call certain people, such as your boss, teachers, professors, doctors, your parent's friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate."

"It's not bad to cough. But cover your mouth when coughing. It's not bad to complain. But cover your mouth when complaining, else you'll spread infections of complains on us!"

"Sometimes you must agree with someones opinion for the sake of being polite and modest, but within you, you know that you are not foolish and crazy."

"Take the initiative with deliberate steps to be a polite person:1. Cover your mouth when you cough or sneeze.2. Reciprocate a thoughtful word or a good deed in kind.3. Say "excuse me" when you bump into someone, unintentionally violate someone's space, or need to get someone's attention.4. Apologize when you've made a mistake or are in the wrong.5. Live by the "Golden Rule" and treat others the way you would like to be treated.6. When dining at home or in a restaurant, wait until everyone is served before eating your meal.7. Acknowledge notable events like birthdays, weddings, and anniversaries."

"We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions."

"Etiquette means behaving yourself a little better than is absolutely essential."
Explore more quotes by Susan C. Young

"Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person's will help us build rapport and relationships more easily."

"Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful."

"As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you."

"Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it."

"A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you."

"Service Beyond Self is Essential for Success Because It - Builds credibility, trust, and customer satisfaction. Strengthens your personal reputation and public image. Fosters goodwill and makes people feel appreciated. Helps you build healthy relationships with others. Nurtures collaboration, participation, and cooperation. Reaffirms a continuity of service for quality assurance, integrity, and reliability. Saves money-it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. Improves communication and builds rapport. Fosters mutual respect and understanding. By providing other people with what they want, you will get more of what you want!"

"Rather than allowing your failures to define you, learn from your experience to do better next time."

"As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking."

"Rather than staying stuck in stress, unhappiness, or grief, use your experience to find gifts in the pain and grow."
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